# Troubleshooting

**URL:** https://www.achriom.com/help/troubleshooting

> Solutions to common issues with covers, imports, the librarian, and your account.

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## Covers Aren't Showing Up

**This is usually normal.** When you add or import an item, Achriom fetches cover art in the background. For large imports this can take several minutes.

If an item is still missing a cover after a while:

1. Open the item's detail page
2. Tap **Re-fetch metadata** to re-run the lookup
3. If it's still missing, the item may not have cover art in the databases we use — this is common for obscure or self-published titles

For books, the wrong edition may have been matched. To fix it: open the detail page, tap **Edit**, and correct the edition. The right edition usually has cover art.

## My Import Didn't Bring Everything In

**Goodreads / StoryGraph:** The importer expects a Goodreads CSV. If you're on StoryGraph, go to Import/Export in your StoryGraph settings and choose the Goodreads export format — then upload that file to the Goodreads importer in Achriom.

**Letterboxd:** Use the `watched.csv` file from your data export, not the full zip. Films that are only on your watchlist (not marked watched) are not included.

**Trakt:** Trakt imports pull from your public profile. If your account is set to private in Trakt's settings, the import can't read it. Set your profile to public, then try again.

**Apple Music:** This import is available on iPhone and iPad only. Open Achriom on your mobile device, go to **Import**, and sign in with your Apple ID there.

If items are still missing after 10 minutes, email [hello@achriom.com](mailto:hello@achriom.com) with the import source and roughly how many items are missing.

## I Can't Find an Item When Searching to Add It

We use TMDB for movies and TV, Open Library for books, Discogs and Apple Music for albums, and AniList for anime.

**Try:**
- The original title rather than a translated version
- The author's name for books if the title isn't finding it
- The English title for anime if romaji isn't working, or vice versa
- A shorter version of a long title

Very new releases may not yet be indexed in those databases.

If you still can't find it, use the **+** button and type the title directly — or paste a list of titles into the librarian chat and it will look them up one by one.

## A Magic Link Expired

Standard sign-in magic links expire after 15 minutes. Go back to the sign-in page, enter your email, and request a new one.

Magic links in welcome emails are valid for 14 days. If yours expired, sign in normally at [app.achriom.com](https://app.achriom.com).

## I'm Seeing Someone Else's Library

This happens when two people share a device and one account is already signed in. Open the account menu (top right corner) and sign out, then sign in with your own account.

## The Librarian Gave Me Wrong Information About My Collection

Open your library and verify the item is actually there and has the correct details. Occasionally an add or edit can fail silently.

If everything looks right in the library but the librarian is still giving wrong answers, try rephrasing your question with more specifics — for example, "how many books by Nora Roberts do I have?" rather than just "how many books?"

If the problem persists, email [hello@achriom.com](mailto:hello@achriom.com) with details of what you asked and what the librarian said.

## Questions About Billing or Subscriptions

For Pro subscription questions, charges, or cancellations, email [hello@achriom.com](mailto:hello@achriom.com).

## Still Stuck?

Email [hello@achriom.com](mailto:hello@achriom.com) and tell us what you were trying to do and what happened. We read every message.